Privacy Policy

At SmartLMS, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform at https://smartlms-bay.vercel.app and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you are expressly prohibited from using the Platform.

1. Information We Collect

We collect information you provide directly to us:

• Account Information: When you register, we collect your name, email address, and password.
• Profile Information: You may optionally provide additional information such as your bio, profile picture, country, and language preference.
• Payment Information: When you purchase a subscription or course, we process payment through our payment partners. We do not store your payment card details directly.
• Content: We collect any content you submit through the Platform, including course reviews, questions, answers, and notes.
• Communications: We collect information when you contact us for support or otherwise communicate with us.

2. Information We Collect Automatically

We and our service providers may automatically collect information about your device and usage of the Platform, including:

• Log Data: IP address, browser type, operating system, referral URL, access times, and pages viewed.
• Cookies and Tracking: We use cookies and similar tracking technologies to collect information about your interactions with the Platform.
• Analytics: We use analytics services to understand how users interact with the Platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform;
• Process transactions and send related information;
• Send you technical notices, updates, and support messages;
• Send you marketing communications (if opted in);
• Respond to your requests and inquiries;
• Monitor and analyze platform usage;
• Detect fraud and ensure security;
• Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your information based on the following legal grounds:

• Contract performance: To provide the Platform and fulfill our agreement with you.
• Legitimate interests: To improve the Platform, ensure security, and prevent fraud.
• Consent: Where you have explicitly consented (e.g., marketing communications).
• Legal obligation: To comply with applicable laws.

5. Data Sharing and Disclosure

We do not sell or trade your personally identifiable information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating the Platform (payment processors, email providers, analytics services).
• Instructors: If you are a student, your name and email may be visible to instructors for course communication.
• Legal Compliance: When required by law or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Platform. If you close your account, we will retain certain information for legitimate business purposes, such as completing transactions and complying with legal requirements.

7. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information;
• Restrict or object to certain processing;
• Data portability (receive your data in a structured format);
• Withdraw consent (where applicable);
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at support@smartlms.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption (TLS), secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

The Platform is hosted in Nigeria and intended for users in Nigeria and other countries. By using the Platform, you consent to the transfer of your information to Nigeria and other jurisdictions where data protection laws may differ.

10. Third-Party Links and Services

The Platform may contain links to third-party websites or services (including payment processors like Flutterwave, and social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Children's Privacy

The Platform is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, the practices of the Platform, or your dealings with us, please contact us at:

Email: support@smartlms.com
Address: Lagos, Nigeria
Phone: +234 800 SMART LMS